The warranty for each product listed in our shop is determined by the manufacturer. Manufacturer warranties may not apply in all cases, depending on various factors like the use of the product, where the product was purchased, or from whom you purchased the product. Some manufacturer warranties are noted in the description on the individual product page.
If you’d like a copy of the manufacturer warranty for a product found on novelsensations.com, you can contact the manufacturer directly or request a copy from us. Review the warranty carefully, and contact us or the manufacturer if you have any questions or claims.
Due to the type of products being offered, we only accept returns for damaged or defective items when notified by the customer within 48 hours of delivery. Replacement products will be provided once the returned item is received. Any variance to this return policy will be noted in the description on the individual product page.